Terms & Conditions

1. Reservations

All reservations, quotations, amendments and cancellations will only be accepted in writing, via fax or email. Quotations will be provided on request for any services not specified in this price list. Such quotations are subject to adjustment if the services originally quoted for are not available at the time of booking. All quotes are valid for 14 days.

2. Cancellation Policy

Our Services, Tours & Transfers only

• 7 days prior to departure: 0% of total value of reservation.
• 3 days prior to departure: 50% of total value of reservation.
• 24 hours prior: total value of reservation.

Activities provided by external operators (e.g. quads, paragliding, safaris, boat trips) are subject to their own cancellation policies — the operator's policy overrides ours. Please request the terms for your specific activity.

Where activities are weather-dependent, a full refund will be issued if the activity is cancelled due to inclement weather.

Overland tours

• 7 days prior to departure: 0% of total value of reservation.
• Within 6 days prior to departure: total value of reservation.

3. Payment Policy

Full payment is required in advance, prior to commencement of service, unless otherwise agreed in writing with ourselves.

4. Terms & Conditions of Services

Njeri Africa Tours (the operator) shall not be liable for any damage, loss, delay, inconvenience or irregularity occasioned by reason of any defect in any vehicle or article, or through the acts or omissions of any supplier, whether negligent or otherwise, nor of any servant of such supplier. The operator accepts no liability in respect of death, injury, loss or damage to persons or property arising out of any act, omission or negligence of the operator, the supplier, the operator's or supplier's servants or agents.

The operator shall not be liable for any loss or expense arising from the loss of property, cancellation or curtailment of any tour however caused, and shall not be liable for any refund, either partial or total, of passage money paid. Njeri Africa Tours recommends that passengers purchase appropriate insurance to protect themselves against such eventualities.

Njeri Africa Tours and its employees will not be held responsible for any illness, injury, accident, loss of life or belongings, or delays sustained or suffered while on tour or while staying at any accommodation booked by Njeri Africa Tours or its agent.

Njeri Africa Tours reserves the right to alter accommodation, mode of transport and itinerary without prior notice when circumstances arise outside of our control. The client hereby waives their right to all and any claims in this regard. We reserve the right to alter routes and itineraries for any reason but will endeavour to inform clients of such changes prior to departure.

5. Notes

• For pickups outside of Zone 1 on scheduled tours, a surcharge will apply.
• Dinner transfers are costed on a maximum of 5 hours. Extra hours will be charged accordingly.
• Our scheduled Garden Route tour is costed on a drop-off in Port Elizabeth; returns to Cape Town or other areas will be charged accordingly.
• Full-day rates are based on a maximum of 10 hours (including return to drop-off point).
• Half-day rates are based on a maximum of 5 hours (including return to drop-off point).
• Two-pax minimum for scheduled tours, otherwise a 100% surcharge will apply.
• All tours and transfers are with English-speaking guides; foreign-language guides will be costed on request.
• Entrance fees are not included on any coach bookings unless otherwise stated.
• Children up to and including the age of 5 are legally obliged to be in a car safety seat.

6. Luggage Policy

Njeri Africa Tours and all its staff members will not be held liable for any loss or damage to passenger luggage. It is the passenger's responsibility to ensure they have all of their luggage at all times while using Njeri Africa Tours. We will not transport luggage without the passenger accompanying it; should this be necessary, it will only be done after we have received a signed indemnity (provided by Njeri Africa Tours) from the passenger or their agent.

7. Insurance

Njeri Africa Tours recommends that clients take out sufficient holiday and travel cover with their own insurer. We have our own policy when travelling in the company's transportation. Where we hire third-party resources, we verify the supplier carries valid public travel insurance — we only use reputable companies, and for large coaches the public limited liability is R50,000,000 per incident. International travellers are advised to ensure they have cover relevant to their country of origin.